The terms under which Triset Ltd provides IT field services, support, dispatch and IT asset disposal to business clients.
These terms govern all services supplied by Triset Ltd ("Triset", "we", "us"), registered in England and Wales (Company No. 17116041), to business clients ("Client", "you"). By accepting a quotation, issuing a work order, or allowing us to commence work, you accept these terms. They override any conflicting terms in your purchase order unless expressly agreed in writing by a director of Triset.
Quotations are valid for 30 days unless stated otherwise. All quotes are estimates based on information provided by the Client; where site conditions, asset volumes or scope differ materially from the information supplied, Triset may revise pricing before or during engagement. Quotes are exclusive of VAT (Triset is not currently VAT-registered; this will change in line with HMRC thresholds and invoices will then show VAT).
Work is performed per agreed work order, email instruction or signed quotation, which will specify scope, location(s), dates and pricing. Triset will perform services with reasonable skill and care, by suitably qualified personnel, in accordance with site health & safety rules. Changes to scope must be agreed in writing and may affect price and schedule. Triset may substitute personnel with equally qualified staff (right of substitution) as operationally required.
The Client shall: provide safe site access, parking and welfare facilities as required; provide accurate information regarding equipment, volumes and site conditions; ensure necessary permissions/permits are in place for work at the site; provide a point of contact for sign-offs; and ensure the site complies with applicable health & safety law. Delays caused by the Client (including access failures) may incur waiting time at the standard hourly rate.
Unless otherwise agreed in writing per work order or contract: invoices are payable within 30 days of invoice date (Net 30). Triset may require deposits or payment in advance for first engagements, hardware purchases or large projects. Late payments attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate plus fixed compensation), and Triset may suspend services for overdue accounts. Invoices are issued in GBP.
a) Chain of custody: Equipment is collected against a signed asset list and remains traceable to final disposal. b) Data: Data-bearing media is erased using certified software to recognised UK standards or physically destroyed, with per-device Certificates of Erasure/Destruction issued. Triset acts as a data processor under the Client's instruction; a Data Processing Agreement is available on request and recommended before first collection. c) Custody and liability: Client retains responsibility for data on equipment until certified erasure/destruction is completed; the Client warrants it has the legal right to dispose of the equipment and that all necessary authorisations (including organisational and, where applicable, data-owner consents) are obtained. d) Downstream: Waste is transferred only to authorised treatment facilities with waste transfer documentation retained for the statutory period.
Triset may engage vetted subcontractors to perform or assist in services. Triset remains fully responsible for the acts and omissions of its subcontractors, who are contractually bound to confidentiality, insurance (min. £2M public liability) and health & safety obligations no less stringent than these terms.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited. Subject to the foregoing: Triset's total liability for any claim arising from services shall not exceed the total fees paid for the work order giving rise to the claim (or £10,000 where no fee applies); Triset is not liable for indirect or consequential loss including loss of profit, revenue, data or business interruption, except where such loss arises from a failure in our data-erasure obligations, in which case liability is capped at £250,000 per claim. Liability for damage to Client property is limited to the value of such property or £10,000, whichever is lower, unless Goods in Transit or other extended cover applies.
Work orders may be cancelled by the Client with written notice: no charge with more than 48 hours' notice; 50% of scheduled fees with 24–48 hours' notice; 100% with less than 24 hours' notice or on-site refusal. Project engagements may carry project-specific cancellation schedules as agreed.
Each party shall keep confidential all business, technical and commercial information of the other, use it only for the engagement, and not disclose it to third parties except as required. This obligation survives for 2 years after termination. NDAs may be signed separately on request and will complement (not replace) this clause.
Neither party is liable for delay or failure caused by events beyond reasonable control (including severe weather, utility failures, strikes, pandemics, or government action), provided the affected party notifies the other and resumes performance when reasonably able.
These terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Triset Ltd is registered in England and Wales, Company No. 17116041, registered office Manchester, UK.
Discuss your work order or contract: Info@triset.co.uk — we respond same working day.
